Let me start by saying this is a cautionary tale about buying items online, sight unseen. I was so excited for my custom purchase, but when it arrived, I was immediately disappointed. I felt compelled to reach out to customer service because the reality did not match the premium expectation set by the website. My overwhelming feeling, which is why I left the simple review, was focused entirely on
Quality and pricing
. The quality wasn't what I paid for, and the pricing felt completely unjustifiable once I saw the product in person. I needed to know why the online representation was so misleading.
Customer: I’m calling regarding my recent online order. When the hat arrived, I was honestly shocked at the finish.
CS Rep: I apologize that you are disappointed, ma'am. Could you elaborate on what specifically didn't meet your expectations regarding the craftsmanship?
Customer: It just feels cheap. I paid a premium price, but the material is flimsy, and the details look rushed. Frankly, I felt the listing was deceptive regarding the
Quality and pricing
when I placed the order.
CS Rep: That is absolutely not the experience we want you to have. I understand your frustration if the value perception is off. Let me look into our inventory photos immediately to compare them with your feedback.
Customer: I need to know why the website photos are so different from what I received. This isn't just about a refund; it’s about the integrity of the product description.
CS Rep: I hear you. I will personally forward this feedback to our sourcing team immediately. In the meantime, I can process a 20% refund right now for the inconvenience, reflecting the pricing concern, and send you a pre-paid label if you decide you want to return the item entirely.
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