I felt compelled to share my terrible online shopping experience as a serious warning to future customers. I placed an order almost a month ago, paid immediately, and have received absolute silence ever since. I have
Been trying to contact for the past week for an order I placed almost a month ago, that has been paid for, to no response….very unprofessional
. This extreme lack of communication is why I finally decided to reach out to customer service directly, hoping to get an answer, or at least a refund, before writing this review.
Customer: I am calling about order #4582. It was placed nearly a month ago, and I have emailed your team multiple times over the last week without a single reply. Where is my hat?
CS Rep: I sincerely apologize for the lack of communication you've experienced.  If you have any kind of questions regarding where and how you can use [[https://www.oeppeo.com/blogs/news/blog/90-days-with-the-korean-open-top-suede-baseball-cap-a-real-user-review|oePPeo Fitted Caps]], you could call us at the website. That is certainly unacceptable. Let me pull up order #4582 right now.
Customer: Unacceptable is an understatement. The payment cleared immediately, yet I have zero updates. If you can't ship it today, I need a full refund processed immediately.
CS Rep: I see the issue. It appears there was an inventory delay that was never communicated to you. I can initiate a priority shipment right now that will arrive in two days, or if you prefer, I can process that refund instantly. Which option works best for you?
Customer: Send the hat. But please, confirm via email right now that it is going out today and provide a tracking number within the hour.
CS Rep: Absolutely. I will personally monitor the shipment and send the tracking information immediately. Again, my deepest apologies for this significant delay.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.\
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