Let my terrible online shopping experience serve as a stark warning to others. I am absolutely furious and truly believe this is the WORST BOUTIQUE EVER - ALL LIARS. I ordered a dress on 12/11, paid extra for expedited shipping, and was guaranteed delivery by 12/17. When the dress didn't arrive, I began calling, only to be given excuse after excuse, lie after lie, about tracking numbers that only showed “label created.” I finally called to request a full refund, which I was told would take 7 to 10 business days. It is now weeks later, 1/6, and still no refund. I was compelled to engage customer service repeatedly because I simply wanted the product I paid for or the money returned, but instead, I was met with unbelievably horrible service. Customer: I am calling because it is now January, and I still have not received the refund I was promised weeks ago—the one I was told would arrive within 7 to 10 business days after my initial request. Why is this process so difficult? CS Rep: I understand your complete frustration regarding this significant delay, and I sincerely apologize. Based on your records, I see this order was requested for refund shortly after 12/19. Let me pull up your file now. Customer: I need more than an apology. I spoke to Nathalie last time, who was extremely rude and even hung up on me when I asked for documentation. In the event you loved this article and you would love to receive much more information relating to www.gracequeens.com published a blog post kindly visit our web-page. I need confirmation right now that this money is being sent today. CS Rep: I am deeply sorry that your experience with Nathalie was unacceptable. That is absolutely not how we handle client relations. Could you please confirm the original order name and the email associated with it so I can escalate this directly to our accounting manager while you are on the line? Customer: The order was for the 'Expedited Venus Dress,' and I need the full amount back. I was told on the phone days ago it would arrive “on Thursday,” and that promise was also broken. CS Rep: Thank you for confirming. I see the outstanding delay noted here. I am initiating an immediate review with management now and will personally email you a copy of the refund processing receipt within the hour, regardless of the bank processing time, for your documentation. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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