I felt I absolutely had to share my story as a serious warning to others considering ordering online. My experience has been an absolute nightmare, dragging on for weeks with zero communication from the company. I am now at the point where I am leaving public reviews because nobody responds to emails or calls. I’ve been trying to contact them for the past week for an order I placed almost a month ago, that has been paid for, to no response….very unprofessional. This frustrating silence is exactly why I finally felt compelled to engage in a conversation with customer service—I just need answers about where my paid-for item is. Customer: I need immediate assistance regarding order #4588. I placed and paid for it nearly a month ago, and I have sent multiple emails over the last week with zero response. This is unacceptable. CS Rep: I sincerely apologize for the complete lack of communication, that certainly sounds incredibly frustrating. Let me pull up order #4588 for you right now. Customer: Frustrating is an understatement. I just want to know why I’ve been trying to contact you for the past week for an order I placed almost a month ago, that has been paid for, to no response. It feels very unprofessional. CS Rep: I completely understand why you feel that way. It looks like your order has been stuck in a quality check hold, which should have been communicated. I am authorizing a priority shipping label right now and applying a partial refund for the delay. Customer: So it will ship today? And when exactly will I see the tracking number and the refund confirmation? If you have any type of concerns pertaining to where and exactly how to utilize oePPeo Sports Caps, you could contact us at our internet site. CS Rep: Yes, it will ship today, and I will personally email you both the tracking details and the refund receipt within the next hour. Thank you for bringing this service failure to our attention. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.\
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🚨_warning/paid_for_order_ghosted_for_weeks_-_zero_communication.txt · Last modified: by jannab974403727