I am writing this to warn every potential shopper about my terrible online custom order experience. We spent significant time and hard-earned money trying to get a simple dress made, but dealing with this company has been a nightmare of inefficiency and poor communication. My conclusion is simple and stark: “Don't waste your time, money or energy on this place. They cannot get a simple request correct. The customer service is atrocious! Seems like no one speaks to each other making things very difficult. My wife has had measurements taken 2 seperate times and the dress is still wrong. We spent a lot of hard earned money, only to have tons of regret! If they can't get it right for a third time I will be demanding a refund!!” The only path left was to leave this review and demand an immediate, effective resolution from customer service before we lost even more time. If you have any inquiries with regards to wherever and how to use GraceQueens Official Website, you can call us at our own website. Customer: I need to speak to a manager immediately about order #458. This is the second time the dress has come back completely wrong after we specifically confirmed new measurements. CS Rep: I sincerely apologize for the frustration this ongoing issue is causing. I see in the notes that the waist size was still incorrect on the latest delivery attempt. How can I help resolve this immediately? Customer: Resolve it? We were told this was fixed last week! We are done with modifications. If you cannot guarantee it will be right the third time, I am demanding a full refund right now. My wife has tons of regret about ordering here. CS Rep: I completely understand your demand for a refund given the failed attempts and wasted energy. I am authorizing a priority inspection and will personally ensure a definitive solution—either a guaranteed, rush correction within 72 hours, or we will process the full refund immediately if you prefer not to proceed with a third attempt. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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🚨_warning/two_failed_attempts_atrocious_service.txt · Last modified: by rubyelain469