I felt compelled to share my absolutely terrible recent shopping experience as a cautionary tale for everyone. What was once a reliable go-to spot for customized hats has drastically changed for the worse. I found the store’s stock and sizes extremely limited , which was frustrating enough, but the new policies are just baffling. It’s clear there is new management , and they are actively ruining the customer experience. When I finally went to finalize my purchase, they informed me that they only let you take 1 feather with hat purchase . This is not the store it used to be. My immediate conclusion? I’m dropping to a 1 star. Place sucks now. I had to contact customer service immediately to express my severe disappointment and hopefully get some clarity on these incredibly restrictive changes. Customer: I just completed an in-store purchase, and I need to understand why the inventory is so poor and why the feather policy has changed. It feels like the store is actively discouraging custom styling. CS Rep: I apologize sincerely for your frustrating experience. I understand you are concerned about limited stock and the new policy regarding hat accessories. In the event you liked this post as well as you would want to obtain details about winter baseball cap generously go to our web-site. Customer: Frustrating is an understatement. Why are you limiting us to just one feather per hat purchase? It makes the personalization process impossible, especially since the selection available now is terrible compared to previous visits. CS Rep: We are truly sorry the new management policies have negatively impacted your visit. The restriction on accessory customization is part of a store-wide strategic shift aimed at managing inventory, and while I know that doesn't fix the disappointment, we are reviewing customer feedback daily. Customer: Reviewing feedback isn't fixing my restricted hat purchase right now. Can anything be done to allow me to add the accessories I used to be able to purchase before this policy change? CS Rep: I completely understand your desire for the full customization experience. While I cannot override the in-store policy instantly, I can offer you a $20 credit for our online accessories shop to compensate for the inconvenience, perhaps allowing you to find the exact accent feathers you need there. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
baffling_new_management:my_go-to_hat_shop_implemented_the_absurd
baffling_new_management/my_go-to_hat_shop_implemented_the_absurd.txt · Last modified: by lashundasceusa