I want to share my terrible online shopping experience as a cautionary tale for others. While I was very appreciative with the every hat purchased and the efficiency of delivering , the reality of the item I received was deeply disappointing. When I ordered the customized hat, I had specific requests—especially regarding the trim color—that were completely ignored. The speedy delivery was almost frustrating because it just meant I received the wrong item faster. I felt compelled to leave a review and contact customer service immediately because the product itself did not reflect the quality or customization promised. Customer: I just received my custom order, and I’m honestly upset. The efficiency of the delivery was great, but this is the wrong item. The trim is black, not the burgundy I clearly selected. CS Rep: I am so sorry to hear that, especially when the delivery was so quick. That sounds incredibly frustrating. Can you please provide your order number so I can pull up the customization details immediately? Customer: It's #RSTLR902. I spent fifteen minutes carefully selecting the right colors, and receiving the wrong item makes me feel like my order notes weren't even looked at. If you have just about any questions relating to where along with tips on how to use oePPeo Hat Shop, you can contact us in our own web site. CS Rep: I see the discrepancy here in the fulfillment log. Our deepest apologies; there was a mix-up during assembly. We want to rectify this immediately. Would you prefer we rush-ship the correct burgundy-trimmed hat today, or would you prefer a full refund? Customer: I really want the hat, but only if you can guarantee the correct customization this time and ship it with priority. CS Rep: Absolutely. We will initiate a priority build and shipment right now, and we’ll include a prepaid return label for the incorrect hat. You will receive the correct item within four business days. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
caution:don_t_bother_customizing
caution/don_t_bother_customizing.txt · Last modified: by louannelapointe