I felt compelled to share my experience as a warning to anyone considering purchasing accessories from this store. My recent attempt at a simple return turned into an absolute nightmare, which is why I concluded that they have Horrible customer service. Do not buy earrings from this store. I received a defective pair— The latch on one earrings was bent in and was unable to open. When I tried to exchange them, they flat-out refused, saying they are broken and they won't give you your money back. To make matters worse, the attitude of the staff was appalling; the girl at the front actually insisted they weren't broken, telling me, “they don't look broken to me.” The whole situation, wondering if they would put them back on the shelf, was Just plain disgusting! I had to escalate this to their corporate customer service hoping for a resolution, because frankly, I felt cheated. Customer: I am calling because I was just denied a return on a pair of defective earrings I bought yesterday, and the store staff was incredibly rude about it. CS Rep: I am very sorry to hear that, ma'am. That is certainly not the experience we want you to have. Can you tell me exactly what the issue was with the item and the store's response? Customer: The latch on one earring was completely bent in and wouldn't open. When I brought them back, the girl at the front desk told me with an attitude that they “don't look broken” and refused the refund, saying you don't accept returns on broken items. They were broken when I purchased them! CS Rep: I sincerely apologize for the broken merchandise and the unacceptable behavior of our team member. We should never dispute a manufacturing defect like that. We will certainly address the staff training issue. Customer: So, what can you actually do? I just want my money back after being treated like that. CS Rep: We absolutely need to fix this. Since the store was unable to process it, I can initiate a full refund right now. Do you have your receipt or order number handy so I can process the credit immediately? If you have any kind of questions pertaining to where and how you can use GraceQueens Summer Style, you could contact us at our own web-page. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
do_not_buy:they_refused_to_refund_broken_earrings
do_not_buy/they_refused_to_refund_broken_earrings.txt · Last modified: by annmarielogsdon