I’m writing this as a serious warning to long-time customers who are considering using this company's website. I have been a loyal patron of their retail shop for years, but my recent online experience was nothing short of terrible and frustrating. I ordered a hat on sale, specifically requesting a 61 XL, only to receive a massive 62 XL instead. In case you loved this informative article and you would want to receive more information concerning mouse click the up coming website page assure visit our own web site. My conclusion about the quality of their online operations is stark and based on fact: Ordered a hat on sale, they sent me a 62 XL instead of 61 XL and couldn't return. This mistake is frustrating enough, but the implied refusal to correct their own error compelled me to contact customer service immediately and detail my experience here. Customer: I received my order today, and it is the wrong size. I clearly ordered a 61 XL, but the hat I was sent is a 62 XL. This is entirely your error. CS Rep: I sincerely apologize that you received the incorrect size, especially after waiting for your order. Let me pull up your details right now. What is your order confirmation number? Customer: My confirmation number is 78345. The issue isn't just the wrong size; it’s that this was a final sale item, and now I’m stuck with a hat that doesn't fit because of your picking mistake. CS Rep: I completely understand your frustration. While our final sale policy generally prohibits returns, since this was an acknowledged error on our fulfillment end, we absolutely need to make this right for you. Customer: So what is the solution? I need the 61 XL that I originally paid for. CS Rep: We can process a complimentary exchange for the correct 61 XL size if it's still in stock, or we can offer a full refund upon the return of the incorrect 62 XL item, even though it was final sale. Which option would you prefer? The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
loyalty_warning:ordered_61_xl_got_62_xl
loyalty_warning/ordered_61_xl_got_62_xl.txt · Last modified: by nellehawker265