I felt compelled to share my terrible online shopping experience as a serious warning to future customers. I placed an order almost a month ago, paid immediately, and have received absolute silence ever since. I have Been trying to contact for the past week for an order I placed almost a month ago, that has been paid for, to no response….very unprofessional . This extreme lack of communication is why I finally decided to reach out to customer service directly, hoping to get an answer, or at least a refund, before writing this review. Customer: I am calling about order #4582. It was placed nearly a month ago, and I have emailed your team multiple times over the last week without a single reply. Where is my hat? CS Rep: I sincerely apologize for the lack of communication you've experienced. If you have any kind of questions regarding where and how you can use oePPeo Fitted Caps, you could call us at the website. That is certainly unacceptable. Let me pull up order #4582 right now. Customer: Unacceptable is an understatement. The payment cleared immediately, yet I have zero updates. If you can't ship it today, I need a full refund processed immediately. CS Rep: I see the issue. It appears there was an inventory delay that was never communicated to you. I can initiate a priority shipment right now that will arrive in two days, or if you prefer, I can process that refund instantly. Which option works best for you? Customer: Send the hat. But please, confirm via email right now that it is going out today and provide a tracking number within the hour. CS Rep: Absolutely. I will personally monitor the shipment and send the tracking information immediately. Again, my deepest apologies for this significant delay. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.\
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paid_a_month_ago_got_absolute_silence/a_warning_about.txt · Last modified: by stephencorbitt