I recently tried making a purchase online, and the entire interaction was so frustrating and dismissive that I feel obligated to share my experience as a warning to potential customers. Dealing with their staff felt like talking to a wall, and my direct and honest conclusion about the entire situation is that it was the Worst customer service I have ever encountered. This terrible experience prompted me to leave the initial review, but I also felt compelled to engage directly with their customer service line, hoping to resolve the egregious shipping error they made and, frankly, to receive a simple apology for the way I was treated. Customer: I am calling about order #4567. You shipped the wrong color hat, and I have been waiting four business days for someone to approve the return label after sending three emails. This is ridiculous. CS Rep: I sincerely apologize for the delay you’ve experienced, and I am very sorry that you received the incorrect item. That processing time is unacceptable. I’m pulling up your file now—what color did you originally order? Customer: I ordered black, and I received brown. I need the black hat shipped immediately, not after I wait another week for the return to process. Can you overnight the correct one and waive the shipping fee since this was your error? CS Rep: I completely understand your frustration. To expedite this, I am going to process a priority reshipment for the black hat today and email you a prepaid label for the brown one. I’m also applying a 15% discount code to your account for the inconvenience this mistake and delay has caused. Customer: Fine. If you cherished this posting and you would like to obtain extra data with regards to try these out kindly visit our internet site. Just make sure that label comes through immediately and that the black hat is truly shipped out today. CS Rep: Absolutely. You should see the tracking information in your inbox within the next hour. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
the_worst_customer_service_i_have_ever_encountered:a_warning_to
the_worst_customer_service_i_have_ever_encountered/a_warning_to.txt · Last modified: by julianahaskins