I felt compelled to share my absolutely frustrating experience so others don't get caught off guard by the wildly inconsistent service quality. You go back expecting the same level of care, but that's definitely not what I received. If you are you looking for more regarding oePPeo Gear visit our own site. My conclusion? I’m not gonna hold you the first time I came to caps a guy put my hat on the steamer gave me a fire bend the second time a different guy bend my hat bare hands no steamer smh. The lack of standardized procedure is shocking, and that quality drop is exactly why I had to leave this review and reach out to customer service immediately. Customer: I need to know why the hat shaping service changed drastically between visits. The first time was professional, using a steamer and a fire bend. This last time was completely different. CS Rep: I understand your confusion and disappointment, that sounds incredibly frustrating. We certainly aim for a high level of consistency, and hearing that your experience varied so much is concerning. Customer: “Concerning” is an understatement. I paid for a premium service and got a rushed, half-done job with bare hands and no proper equipment. What guarantees do I have that this won't happen again, and what are you going to do about the hat I have now? CS Rep: You are absolutely right to feel that way. We apologize that our staff did not follow the standard procedure during your second visit. We would be happy to arrange for you to bring the hat back in at no charge, or ship it to us, so we can have it properly shaped using the steamer method you expected. Customer: I appreciate the offer to fix it, but you need to address the root issue. Are your employees even trained the same way? I need assurance that this quality dip is being taken seriously. CS Rep: Yes, we are initiating immediate procedural checks and retraining based on your feedback. We are taking this very seriously. Please accept an additional 20% off your next purchase as our apology for the oversight, in addition to resolving the shape of your current hat. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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warning/service_quality_is_a_roll_of_the_dice.txt · Last modified: by micaelasmithies