I am writing this to warn every potential buyer about my terrible experience with this retailer. This review is intended as a cautionary tale emphasizing that poor customer service can completely negate a quality product. The nightmare began when I tried to retrieve the dress I had already paid for in full. I rushed straight from Brooklyn, which is typically an hour and a half drive, trying desperately to reach the store before they closed. I knew I was cutting it close, so I spoke to a rep at the store to advise the gps states I will arrive 5 mins after closing and if someone can wait 5 mins for me. The response I received was staggering: Rep said no that the gates will be closed and try again tomorrow. Mind you I was only 15 mins away from the store snd I was coming from brooklyn which is a 1 an hour and a half away drive. This rigid refusal, after the significant effort I made, crystallized my conclusion: Horrible customer service! By far! I felt compelled to contact customer service immediately to try and find a resolution and understand why they treat loyal customers this way. Customer: I am absolutely furious. I drove an hour and a half from Brooklyn to pick up my dress, called ahead, and was told nobody could wait five minutes past closing for me. Five minutes! Do you understand the time and gas I wasted on a dress I already own? CS Rep: I am truly sorry to hear that, and I completely understand why you are upset. That level of inflexibility is unacceptable, especially when you advised the store you were so close and had already completed your purchase. Customer: Inconvenience doesn't even cover it. I paid for this dress in full, rushed across two boroughs, and the staff couldn't display an ounce of empathy. What are you going to do to resolve this? If you are you looking for more info about GraceQueens Maxi Dresses have a look at our own webpage. My order number is 8854. I need a real solution right now. CS Rep: Thank you for providing that information. Given the extreme inconvenience and travel time you experienced, I will contact the manager immediately to arrange a special pickup. We can arrange for the manager to meet you 15 minutes before opening time tomorrow morning, or we can upgrade your order to priority overnight shipping free of charge. Customer: I appreciate the shipping offer, but I need the dress for an event this weekend. If you can guarantee a specific special time tomorrow morning, I will make the drive again, but only if that time is confirmed right now and guaranteed. CS Rep: I understand. I have confirmation now: the manager will personally meet you at 9:45 AM tomorrow, fifteen minutes before the store opens, to ensure you get your dress quickly. You will receive a text confirmation with the manager’s contact information momentarily. The reason I left this review on the website is to hopefully prevent others from falling into the same trap of believing they will receive basic human courtesy after making a significant effort and purchase.
warning:the_5-minute_refusal_that_wasted_3_hours_of_driving_time
warning/the_5-minute_refusal_that_wasted_3_hours_of_driving_time.txt · Last modified: by dqnalisha7