I recently tried to quickly stop by this boutique, expecting a hassle-free experience. But let my terrible shopping trip serve as a warning to others before you waste your time. This business needs to prioritize accuracy and respecting customer time. My direct feeling and conclusion? I went at 7:40 to grab one thing and the doors where already locked . That's forty minutes before the posted closing time! I was compelled to leave a review and engage with customer service because this kind of oversight is simply unacceptable and cost me significant time and frustration. Customer: I am extremely disappointed. I drove across town specifically to visit your store tonight and when I arrived at 7:40 PM, the doors were locked shut, even though your posted hours say you close at 8:00 PM. CS Rep: I am so sorry to hear about this inconvenience. That is completely unacceptable, and I understand how frustrating it is to make a special trip only to find us closed early. Customer: Frustrating doesn't cover it. I wasted my time and gas. Why were the doors already locked? If you're going to close early, you need to update your schedule online or on the door. CS Rep: You are absolutely right, and we should have been open for you. If you beloved this article and you would like to receive extra information with regards to have a peek at this website kindly go to our own web-page. I am immediately flagging this operational issue with the management team. While we investigate why this happened, I would like to offer you a 20% off coupon for your next visit, plus complimentary priority shipping if you choose to order online. Customer: I appreciate the offer, but I need assurance that this won't happen again. Reliability is key. CS Rep: We take this failure seriously, and we will ensure staff adherence to posted closing times immediately. We hope you will give us another opportunity to provide the excellent service we are known for. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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