I felt compelled to share my absolutely terrible experience as a serious warning to others planning their trips around this company's advertised events. My friends and I were eagerly anticipating Ruster Hat Co. If you cherished this article so you would like to receive more info pertaining to http://www.oeppeo.com generously visit our own webpage. ’s pop-up trucker hat event in Nashville. We planned our day around it, Ubered 30 minutes to get there, only to find an empty space with no sign of the event. We wasted so much time and money commuting based on their promise. When I called the store to ask what happened, the complete lack of professionalism was shocking. Upon calling the store, we were met with an immature response and a fake apology. It’s disheartening when a business fails to deliver on its promises and handles customer concerns unprofessionally. I decided I needed to leave a formal review and engage customer service because the lack of organization and professionalism left us thoroughly disappointed. Customer: I am calling because I just drove 30 minutes with my friends to your advertised pop-up event in Nashville, and there is nothing here. Why was this event canceled without notice? CS Rep: I am so deeply sorry to hear about that. It sounds incredibly frustrating to plan your day and travel only to find an empty space. Can you tell me exactly which location you are currently at? Customer: We are at the location listed for the trucker hat pop-up. We were told by someone earlier on the phone that it was an “immature response” and a “fake apology”—this is completely unacceptable customer service when your company failed to show up. CS Rep: I understand why you feel that way, and I sincerely apologize for the lack of communication regarding the cancellation and for the unprofessional way your concern was previously handled. We had a last-minute logistical issue that prevented the setup. Let me pull up your contact information right now so I can send you a voucher for the travel cost and offer you a substantial discount on any online order as a further apology. Customer: I appreciate you finally acknowledging the severity of the issue and the inconvenience you caused. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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